Frequently Asked Questions

Will my support be stopped due to Covid-19

If your support was university based, support will be stopped whilst it is not required (e.g. note taking) however, where possible, support will be continued via Skype/Video call (e.g. mentoring, study skills). 

I have had my Needs Assessment, how do I arrange support? 

To arrange support, please contact us at admin@onyxstudents.com and we will discuss and allocate you a support worker. 

What is Specialist Mentoring? 

 

Specialist Mentoring is a type of support which addresses the barriers faced in education such as difficulties managing workload, finding motivation, social anxiety, building a support system. For more information click here

Where will my support be held? 

Support sessions depend on the type of support. For support such as mentoring or study skills, these can be held in a confidential location such as home visits or a booked university room. For note taking, support workers will attend lectures with you. For other types of support, location my vary. Please contact us for more details. 

 

What are my options for support methods? Can I change them from time to time?

 

Support roles such as mentoring/coaching can be face to face or video call. Methods can be changed depending on your needs and availability but this must be discussed with your support worker in advance. 

Can I change my support worker? 

If you would prefer a change of support worker we can discuss and reallocate you to ensure you get the support required. 

For more questions/answers, please contact us