FEEDBACK

At Onyx Support we welcome both positive and negative feedback as this is important to the development of our services. To leave a compliment or complaint, please download the form below and email to admin@onyxstudents.com

Complaints Procedure

Compliments and Complaints Form

"Thank you so much for everything you did with and for me while being my Mentor. You helped me actually stay in University and get through my first semester, helped improve my general wellbeing and academic performance. Thank you so much. More than I could have hoped for in a Specialist Mentor." - Student

"When I first started at University I really struggled with social anxiety, giving presentations and meeting new people. This made me stop going to classes and avoid seminars and my quality of work got worse. My mentor supported me through this and helped me to develop coping strategies and skills which both reduced my anxiety and developed my confidence. I now feel confident attending classes and interacting in groups." - Student

I was not sure what to expect when it was first suggested to me that I should have a mentor - but it was one of the best things that has happened to me in regards to improving my overall health and happiness. Having such an understanding and patient mentor has allowed myself to improve on aspects of my life that I didn't even think were affecting me. My mental health and the way I view life, as well as considering a healthy balance throughout my life has really improved - this would not have happened without the help from my mentor. Having such an empathetic and open minded mentor, who has guided me into having positive changes in my life, when I started to believe I was stuck and a failure, really helped my confidence and I couldn't be more grateful. Having that help throughout my struggles in life, no matter how big or small, is something that I will always appreciate - along with the fact my mentor is so flexible with when and how we can communicate (in person, emails, phone calls). I always feel like I am supported, no matter where and whatever the circumstances. I would recommend this service and my mentor to everybody!- Student